Last Updated: January 20, 2026
altuseer ("we," "our," or "us") is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our luxury car rental services in Taiwan.
This policy applies to all information collected through our website, mobile applications, and in-person interactions during the rental process. By using our services, you consent to the data practices described in this policy.
If you have questions or concerns about this Privacy Policy, please contact us at [email protected].
Personal Information
We collect information that you provide directly to us when booking a rental, including:
- Full name and contact information (email address, phone number)
- Driver's license details and international driving permit information
- Payment information (credit card details, billing address)
- Travel dates and rental preferences
- Delivery and pickup locations
- Emergency contact information
Usage Information
When you interact with our website or services, we may automatically collect:
- Device information (IP address, browser type, operating system)
- Usage data (pages visited, time spent, navigation patterns)
- Cookie data (see our Cookie Policy for details)
- Vehicle usage data (mileage, fuel consumption, GPS location when relevant to service delivery)
We use the information we collect for the following purposes:
Service Delivery
- Processing and managing your vehicle rental bookings
- Verifying driver qualifications and license validity
- Coordinating vehicle delivery and collection
- Processing payments and maintaining transaction records
- Providing customer support and responding to inquiries
Communication
- Sending booking confirmations and rental documentation
- Providing updates about your rental or our services
- Responding to your questions and requests
- Sending marketing communications (with your consent)
Business Operations
- Improving our services and customer experience
- Conducting analytics and market research
- Preventing fraud and ensuring security
- Complying with legal obligations
We process your personal data based on the following legal grounds:
- Contract Performance: Processing is necessary to fulfill our rental agreement with you
- Consent: You have given clear consent for specific processing activities
- Legitimate Interests: Processing is necessary for our legitimate business interests, provided these do not override your rights
- Legal Obligation: Processing is required to comply with Taiwan's laws and regulations
We may share your information with the following third parties:
Service Providers
- Payment processors for secure transaction handling
- Insurance providers for coverage administration
- Vehicle maintenance partners for service coordination
- Analytics providers for website performance improvement
Legal Requirements
We may disclose your information when required by law, court order, or government regulation, or when necessary to protect our rights, property, or safety.
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
- Rental Records: Maintained for seven years for accounting and legal compliance
- Payment Information: Retained according to financial regulations (typically seven years)
- Marketing Communications: Retained until you withdraw consent or request deletion
- Website Analytics: Typically stored for 26 months
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption of sensitive data during transmission (SSL/TLS)
- Secure data storage with access controls
- Regular security assessments and updates
- Employee training on data protection practices
- Limited access to personal data on a need-to-know basis
While we strive to protect your information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security.
Under Taiwan's Personal Data Protection Act, you have the following rights:
Right to Access
You may request access to the personal data we hold about you.
Right to Rectification
You may request correction of inaccurate or incomplete personal data.
Right to Erasure
You may request deletion of your personal data in certain circumstances, subject to legal retention requirements.
Right to Object
You may object to processing of your personal data for marketing purposes or based on legitimate interests.
Right to Data Portability
You may request a copy of your data in a structured, commonly used format.
To exercise these rights, please contact us at [email protected]. We will respond to your request within 30 days.
Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze site usage. For detailed information about the cookies we use and how to manage your preferences, please see our Cookie Policy.
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors. If you are under 18, please do not provide any personal information through our website or services. If we discover that we have inadvertently collected information from a minor, we will delete it promptly.
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The "Last Updated" date at the top of this page indicates when the policy was last revised.
We will notify you of any material changes by posting the updated policy on our website and, where appropriate, by email. Your continued use of our services after such changes constitutes acceptance of the updated policy.
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
altuseer Luxury Car Rental
Data Protection Officer
72, Sanmin Road, Qianzhen District
Kaohsiung 806, Taiwan
Email: [email protected]
Phone: +886 7 8123 4567
This Privacy Policy is governed by and construed in accordance with the laws of Taiwan. Any disputes arising from this policy shall be subject to the jurisdiction of the courts in Kaohsiung, Taiwan.